Information We Collect

During regular use of PLIB websites, we may solicit and store personal information from you associated with your account for member mill verification and shipping of course materials, earned certificates, and any other purchases.

Personal Information
     • Name
     • Email address(es)
     • Phone number(s)
     • Birthday
     • Shipping and billing address(es)
     • Mill Association
     • Facility ID
     • PIN

For website analytics purposes we may also collect some information automatically, such as:
Device & Technical Information
     • Device details
     • IP address
     • Browser type
     • Operating system
     • Time zone

Other Information
     • Usage and interaction data (such as selections, pages visited, and test scores)

Some information collected will go to third party providers. Notably, credit card information is processed securely by third-party payment processors. We do not store your full credit card details.

How We Use Your Information

We use the collected information for purposes including:
     • Processing and fulfilling orders
     • Communicating with you about your purchase
     • Providing customer support
     • Improving our website and services
     • Enhancing security and fraud prevention
     • Complying with legal obligations

Sharing of Information

We do not sell your personal information. However, we partner with other organizations and may share data under certain circumstances, including:

     • With service providers (e.g., payment processors, shipping carriers, software companies) to offer our services and complete transactions
     • For legal compliance when required by law or to protect our rights

Partner organizations may be displayed on the website or page. For a full list of partners, please contact us at info@plib.org. We recommend you read the privacy policy of partner organizations for information on their handling of shared information.

Data Security

We implement industry-standard security measures to protect your information and minimize user risks. We utilize trusted server and website hosts to store and transfer information as well as conduct regular training on the safe handling of all information. Information that is not necessary to the use of our sites is not collected or stored by PLIB.